A piece that takes weeks to make deserves a journey handled with the same care. Here is where we ship, how long it truly takes, what it costs, and what happens between our atelier and your door — stated plainly, with no surprises.
1.Where we ship
We ship worldwide. Prices are shown in your local currency — Pakistani Rupees within Pakistan, and your own currency wherever we serve you. If your country is not yet listed, write to us — we will usually find a way.
2.Delivery times
Every piece is prepared, inspected and packed by hand before it leaves us. Made-to-order pieces enter production after your order is confirmed; the production time is shown on each piece’s page. All times below are business days: handcrafting is the time to make and pack your piece; transit counts from dispatch — the moment it leaves the atelier and your tracking begins.
Destination
Handcrafting
Transit
Total
Pakistan
2–4
3–5 (Express 1–3)
5–9 business days
UAE
2–4
2–4
4–8 business days
United Kingdom
2–4
3–5
5–9 business days
United States
2–4
6–9
8–13 business days
Canada
2–4
7–10
9–14 business days
European Union
2–4
5–8
7–12 business days
Australia
2–4
7–10
9–14 business days
Singapore
2–4
4–7
6–11 business days
Middle East — Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, Egypt
Destination
Handcrafting
Transit
Total
Saudi Arabia
2–4
3–6
5–10 business days
Qatar
2–4
3–5
5–9 business days
Kuwait
2–4
3–6
5–10 business days
Oman
2–4
3–6
5–10 business days
Bahrain
2–4
3–6
5–10 business days
Egypt
2–4
5–8
7–12 business days
Customs inspection or peak season can add a few days — we’ll message you if it does.
3.Complimentary shipping
Complimentary shipping on orders over $150. Orders below that ship for a flat $15.
Shipping for custom commissions is quoted separately — a piece made specifically for you travels on its own terms — and shipping for trade / commercial orders is confirmed by our team when you speak with them.
4.Express delivery & special occasions
Needed for a birthday, a housewarming, a date that matters? Within Pakistan, choose Express at checkout (1–3 working days). Need it sooner internationally? WhatsApp us before ordering and we’ll quote express.
5.Our carriers & tracking
Within Pakistan, deliveries travel with M&P. International orders travel with leading carriers including DHL, FedEx, Aramex and Rapidex — we choose the best service for your destination, and if a different carrier ever serves your route better, we use it and tell you.
The moment your order is fulfilled, you receive an email with the exact carrier name and your tracking number, and every update follows from there. You can also follow your piece through our Track Order page.
6.What we need from you
International carriers require three things without exception: an accurate email address, an active phone number, and a complete shipping address. We cannot dispatch without them, and errors in them are the most common cause of delay. Please check these carefully at checkout — thirty seconds there saves days later.
7.At your door
Your order arrives the way it left our atelier: paid in full. We settle every cross-border charge before the parcel travels, so when the courier rings, all that’s left is to open the box.
All international orders ship duties-paid (DDP). Import duties and taxes are settled by Lamp & Glow.
8.Custom, trade & commercial orders
Custom commissions are packed and shipped on individually quoted terms, agreed with you before work begins. Trade / commercial orders — including volume shipments for designers, hotels and retailers — are arranged by our team with freight terms confirmed in writing. Begin through our Trade page.
9.If your piece arrives damaged
Every piece leaves us examined and packed by hand, but a journey has hands other than ours. If your piece arrives damaged, tell us within 48 hours of delivery at support@lampandglow.com, with photographs and — wherever possible — an unboxing video and the delivery box itself. This evidence lets us hold the carrier to account, and lets us put it right without argument: we will send a replacement as set out in our Returns & Exchanges policy.
